Check Order Status

Q. How do I check the status of my order?
A. You can log in to your account and check the status of your order either from the first page of the Tilos store login dropdown menu or via the login link on any retailer’s page.

Q. Where is the login for my Tilos account?
A. Tilos Login Here

Q. If I have more than one order, will the system show me all of them?
A. Yes. Simply select the order date and number from the pull down menu to see the details of that order.

Q. Do I have access to this information without an account?
A. We will send you an order confirmation, shipping and billing confirmations and UPS tracking numbers by email when your order is shipped. However, your personal ship to and billing information can only be modified online via your account.

Q. Is ordering easier if I have an account?
A. Yes. As a registered user, your standard bill-to and ship-to information will be pre-entered in your checkout form, saving you time and effort. You can always change any information on an individual order basis.

Q. How can I set up my account?
A. During the order process you will be presented with an account set-up screen. To create your account, simply fill in the entry fields on that screen and your account will be set up automatically.